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Privacy
At Ballarat Holden your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Ballarat Holden is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
Ballarat Holden is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
Why we collect information
We collect information for a number of reasons including:
• To deliver products or services to you
• To complete other transactions with you or on your behalf
• To better understand your requirements and preferences
• Improve our service
• Provide offers that are of greater interest or benefit to you
How we collect this information
We collect information in a number of ways:
• When you order goods or services, particularly when those products are delivered
• When you leave goods with us for repair
• If you pre-order products or services
What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
• Name
• Address
• Delivery address
• Phone number
• E-mail address
• Transaction information.
Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations major delivery companies, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, Ballarat Holden will ensure that these third parties undertake to protect your privacy.
Direct marketing
If you receive email marketing offers from Ballarat Holden and do not wish to receive them in the future, please call us on 03 5339 9333 or email info@ballaratholden.com.au.
Security
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
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